Flowgolem

Privacy Policy

PRIVACY POLICY

Last Updated: 3 Jan 2025

Welcome to the Flowgolem platform (the “Service” or the “Site”), a collection of SaaS tools for digital marketing and generative AI. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Service.

1. WHO WE ARE

Flowgolem is a software-as-a-service (SaaS) platform comprised of various tools for digital marketers and/or IT professionals

2. INFORMATION WE COLLECT

We may collect and process the following types of information:

  1. Account Information
    • User Registration Data: Name, email address, password, and other details you provide when creating an account.
    • Authentication Tokens: Stored in our system to facilitate secure logins and sessions.
  2. Billing & Payment Information
    • When you subscribe or purchase credits, we use a payment gateway to process payments. We do not store your full credit card number or other sensitive payment information on our servers; this data is handled directly by the payment gateway.
  3. Usage Data
    • Tool Usage Logs: We may store logs and operational data related to how you use our tools.
    • Device & Technical Information: IP address, browser type, operating system, timestamps, and other diagnostic data to help us improve platform stability.
  4. Generated and Uploaded Content
    • Form Data: Including invoice details, business information, line items, and totals.
    • AI generation: Prompts you write and images you create or upload for AI editing. We store generation histories and image versions so you can manage and edit your images.
  5. Cookies and Similar Technologies
    • We use cookies and similar tracking technologies to remember your preferences, maintain sessions, and analyze site traffic.

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

  1. Service Delivery
    • To authenticate users, manage user accounts, and provide access to our SaaS tools.
    • To enable the functionality of the tools that we provide.
  2. Billing & Credit Tracking
    • To process payments for subscription plans or credits.
    • To update your credit balance and usage logs.
  3. Platform Improvement & Development
    • To diagnose technical issues and analyze trends so we can improve usability and features.
    • To maintain performance, secure our systems, and reduce fraudulent activities.
  4. User Support
    • To respond to your support requests, inquiries, or feedback.
    • To provide user assistance.
  5. Legal and Regulatory Compliance
    • To comply with applicable laws, regulations, and enforcement requests.
    • To enforce our terms of service and other agreements.

4. LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)

In certain jurisdictions, our legal bases for processing your personal information may include:

  • Consent: Where you have given us clear permission to process your personal data for a specific purpose (e.g., newsletter sign-ups).
  • Contract: Where processing is necessary for the performance of a contract with you (e.g., providing SaaS services, fulfilling orders).
  • Legitimate Interests: Where processing is necessary to support our business operations, improve user experience, or protect our platform.
  • Legal Obligation: Where we must process your data to comply with a legal or regulatory obligation.

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following ways:

  1. Service Providers
    • We work with third parties to help operate our platform (e.g., infrastructure hosting, database services). These service providers have limited access to your data solely for the purpose of performing tasks on our behalf.
  2. Payment Processors
    • We use Stripe to handle billing and payments. Your payment information is processed by Stripe in accordance with their privacy policy. We do not store sensitive credit card details on our servers.
  3. Compliance & Legal Requirements
    • We may disclose personal information if required by law, legal processes, or legitimate government requests, or to protect the rights, property, or safety of our business or others.
  4. Business Transactions
    • In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality and appropriate data protection measures.

6. DATA RETENTION

We retain personal information as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

  • Maintain user sessions and remember user preferences.
  • Analyze usage patterns to improve performance and features.
  • Provide relevant content or advertisements.

If you prefer not to accept cookies, you can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some features of the Site may not function properly without cookies.

8. HOW WE SECURE YOUR DATA

We employ a range of measures to safeguard your information:

  • Secure Authentication & Encryption: We use HTTPS/TLS for secure data transmission.
  • Database Security: Our data is stored with access controls, role-based permissions, and encryption at rest.
  • Access Controls: Only authorized personnel can access your data, and they are bound by strict confidentiality obligations.
  • Third-Party Security: We require our service providers to adhere to industry-standard security protocols.

Despite these measures, no method of transmission over the internet or electronic storage is entirely secure. We strive to protect your data but cannot guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Our servers and service providers may be located in different jurisdictions. By using our Service, you understand that your data may be transferred to and stored in countries outside your home jurisdiction, subject to appropriate safeguards and compliance with applicable data protection laws.

10. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  1. Access: Request a copy of your personal data.
  2. Rectification: Request corrections to any inaccurate or incomplete information.
  3. Erasure: Request deletion of personal data in certain circumstances.
  4. Restriction: Request restriction of processing under specific conditions.
  5. Data Portability: Request a copy of your data in a machine-readable format.
  6. Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.

To exercise these rights or ask questions about your data, please contact us at the details provided in Section 13.

11. CHILDREN’S PRIVACY

Our Service is not intended for children under the age of 13 (or the relevant minimum age in your jurisdiction), and we do not knowingly collect or solicit personal data from minors. If you believe that a child under 13 has provided us with personal information, please contact us so we can take steps to remove such data.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do so, we will post the updated policy on our Site and update the “Last Updated” date at the top of this page. Your continued use of the Service after any update constitutes your acceptance of the revised Privacy Policy.

13. CONTACT US

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact our Data Protection Officer or Support Team at:

We will do our best to respond to your inquiry in a timely manner.

We value your privacy and are committed to protecting your data. If you have further questions, please don’t hesitate to reach out.